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Posted on: September 21, 2021

2021 Tax Collection will be Administered by Waukesha County!

After the 2020 tax collection, Town Bank informed us they will no longer be able to provide tax collection services out of their Elm Grove Branch. 

On April 13, 2021 – Village staff met with Town Bank to discuss tax collection. Town Bank determined they no longer wish to accept tax payments at the local branch; this includes the giving of receipts. Town Bank offered 3 options to the Village:

  1. Have the Village collect 100% of the tax bills.
  2. Have Waukesha County collect the tax bills.
  3. Utilize a Town Bank partnered Lockbox out of Milwaukee.  

These options were based on the assumptions that 2,124 tax payments were taken by the branch over a 6-8 week period of time. They equated 177 hours associated with tax bill processing. They cited a lack of teller vacation time at the end of the year and CoVID restrictions with social distancing.

The Clerk and Finance Director took this item to the Admin and Personnel Committee on May 13th. Memo

The Admin and Personnel Committee agreed with the recommendation for the Waukesha County Treasurer to collect 2021 taxes.

If the Village Hall receives any tax payments, they will be forwarded to the County. Receipts will be available online 3-5 days after Waukesha County receives the payment. Waukesha County will automatically send a receipt to each resident by mail. Please allow 14 days for delivery. No pre-stamped envelopes are needed. Visit www.tax.waukeshacounty.gov to print your receipt. 

This information will also be provided in the tax insert.

Waukesha County Treasurer Webpage
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